At MDS, we believe that superior customer support is a primary element in establishing and maintaining a committed relationship with our customers. We take great pride in ensuring customer satisfaction even long after the project has been completed.

In testament to the value we place upon long-term customer relationships, MDS offers complete customer support packages, including worldwide 24-hour telephone hotline, field service representatives, software and hardware upgrades, management of critical spares, preventive maintenance and calibration services, customer training and industry leading on-line documentation.

Flexible Support Packages:

• 8 a.m. - 5 p.m. EST Customer Help-Line:

  to answer your questions and provide System Troubleshooting Assistance and Engineering Solutions Assistance

• Worldwide Customer Hotline:

  designed to assist you when you need it most - 24 hours a day, 7 days a week

• Field Service Representatives:

  to help your business run more efficiently. The FSR resides at your site for the duration, and can be your primary contact person for all technical matters related to the facility and the data acquisition system

• Software Upgrade Support:

  MDS software is continually being enhanced, as we react to Customer requirements and recommendations. Software upgrades can be included in the Support Package, or purchased separately

• Hardware Upgrade Support:

  MDS is aware of the speed of technological change, and offers hardware upgrade migration paths for all of our systems

• Management of Critical Spares:

  offers management of strategic spare parts for our customer’s. This support component provides customers with reduced cell downtime without the need to invest in a large spares holding

• Maintenance Support / Calibration Services:

  offers scheduled preventive maintenance and calibration (to the National Standards) services for all facility and test systems. MDS also maintains complete technical support capability in the UK and Germany. From these locations, MDS offers support and calibration services to European customers

• Warranties:

  offers a standard warranty support program to all its customers, ensuring customer satisfaction and peace of mind

Customer Training:

• MDS delivers a focused learning experience to our customers. Our curriculum blends classroom instructions, using electronic media delivery, with the hands-on experience needed to provide the best learning experience to our customers
• comprehensive training programs for on-site or in-house training
• knowledgeable instructors are usually members of the design, construction and or testing teams
  

Technical Publications:

• an MDS developed computer based on-line documentation system provides the user with immediate access to operations and maintenance information with the click of a button. MDS expands beyond traditional concepts integrating advanced features and stylish layouts. This on-line system is fully searchable and is supplemented with high-resolution images that depict actual system screens and hardware

• provides a recommended spare parts list that is generated based upon probability- impact analysis to ensure minimal facility down time
• provides a series of viewable and printable forms called Maintenance Cards to assist, instruct and document the maintenance and troubleshooting tasks

• publications include: operations and maintenance manuals, installation manuals; maintenance cards, recommended spare parts lists and training manuals
  

At MDS Aero Support Corporation, the Customer is our first priority. If you have any comments or suggestions on our customer support policy, please e-mail us at customersupport@mdsaero.com.